Its deadline is counted in working days and includes
* preparation time: the different stages are: receipt of your order, processing (preparation) of your order, request for shipping package from the carrier you have chosen and the time taken for the carrier to collect the package (drop-off at a relay point or collection from the Pharmacy).
Delivery time of 1 to 3 days for a product indicated as in stock when ordering, you must add the restocking time for a product out of stock.
* delivery time: from collection of your package from the Pharmacy (or its deposit by us at the drop-off point), to delivery to your home or to the chosen relay point.
Delivery time from 2 to 30 days depending on the delivery location and the carrier.
* customs clearance time for destination countries outside the European Union.
Customers outside the EU are responsible for paying any applicable local customs/taxes upon receipt of goods.
Failure to pay local tax charges may result in the goods being returned to the sender with all costs charged to you.
The deadline has not been communicated.
Choice, costs and delivery times
* Shipping costs include preparation and packaging costs (which are fixed) as well as delivery costs (which are variable).
* We offer home delivery to all countries and to a collection point for certain countries.
* We recommend that you combine all your items into one order. We cannot combine two separate orders, and shipping charges apply to each order.
* Package shipments/deliveries are made by the carrier you choose when placing your order. This is where the price and delivery times for each carrier are indicated.
We ship to almost every country in the world. If your country is not displayed during checkout, please contact us. We have special offers for certain countries such as mainland France, Belgium, Spain, Germany, Italy, Portugal, Luxembourg, the United Kingdom, and the Netherlands.
No two orders are alike: the weight, fragility, and volume of products vary. Here, delivery costs are calculated based on your order (amount and weight of items). Why apply the same fees to two different items with the same price?
The carriers offered depend on the weight of your package, the country of delivery and the delivery location (home or relay point).
Our choice is to offer you pre-selected carriers among the most reliable for your order, with a choice of delivery speed and delivery cost.
The total weight of the package includes the addition of the net weight of the product + its container + its packaging + package protection + package packaging.
We ship/deliver our products to most countries around the world, in step 3 of the order process you will be offered a carrier if we deliver to your country, otherwise you can request it.
* Our choice of carriers:
- Shipments in mainland France
Colis Privé relay point, Delivery in 3 to 7 working days | Delivery to relay point (your package is kept for 8 days in a Colis Privé Store near you).
Colis Privé home delivery, Delivery in 3 to 7 working days | Home delivery (if your mailbox is not big enough and you are away, you can then collect your parcel from your nearest Colis Privé Store).
La Poste Colissimo , Delivery in 2 to 3 working days | Home delivery (if your mailbox is not big enough and you are away, you can collect your parcel from your post office within 15 days).
UPS , Delivery in 2 to 4 working days | Delivery to a relay point (your package is kept for 7 days).
UPS , Delivery in 2 to 4 working days | Home Delivery (if your mailbox is not big enough and you are away, you can collect your parcel from a Colis Privé Store near you, within 7 days).
Chrono 18 , Next day delivery before 6 p.m. | Home delivery (if your mailbox is not big enough and you are away, you can collect your parcel from a Colis Privé Store near you, within 7 days).
Shop2shop , Delivery in 4 to 6 working days | Delivery to a relay point (your package is kept for 7 days).
Pick up at the pharmacy, your order will be prepared within 2 hours | Pick up at our pharmacy.
- Delivery / Shipping to Corsica
Mondial Relay , Delivery in 3 to 7 working days | Delivery to a relay point (your package is kept for 7 days).
Relais Colis , Delivery in 3 to 7 working days | Delivery to a relay point (your parcel is kept for 7 days).
La Poste Colissimo , Delivery in 2 to 4 working days | Home delivery (if your mailbox is not big enough and you are away, you can collect your parcel from your post office within 15 days).
- Expeditions in France Hub Armée
La Poste Colissimo , Delivery in 2 to 3 working days | Delivery to the Hub Armée .
- Expeditions to Overseas France: Departments and territories
La Poste Colissimo OM, Delivery in 3 to 10 working days | Home delivery (if your mailbox is not big enough and you are away, you can then collect your parcel from your post office within 15 days).
- Shipments to other European countries
Mondial Relay , Delivery in 3 to 7 working days | Home delivery (if your mailbox is not big enough and you are away, you can then collect your parcel from a relay point, within 10 days) or from a relay point.
We deliver / ship / send to the following countries: Albania, Germany, Andorra, Armenia, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Vatican, Finland, Gibraltar, Greece, Hungary, Isle of Man, Faroe Islands, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Norway, Netherlands, Poland, Portugal, Romania, United Kingdom, Serbia, Slovakia, Slovenia, Sweden and Switzerland.
La Poste Colissimo I , Delivery in 3 to 10 working days | Home delivery (if your mailbox is not big enough and you are away, you can collect your parcel from your post office within 15 days).
UPS or DHL or TNT or Chronopost , Delivery in 2 to 5 working days | Home delivery (if your mailbox is not big enough and you are away, you can then collect your parcel from a relay point near you, within a time limit specific to each country).
- Shipping / deliveries / sending of products to other countries in the world
La Poste Colissimo I , Delivery in 3 to 14 working days | Home delivery (if your mailbox is not big enough and you are away, you can collect your parcel from your post office within 15 days).
We deliver / ship to cities in the following countries: Algeria, Argentina, Australia, Bahamas, Bahrain, Brazil, Brunei, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Cook Islands, Costa Rica, Djibouti, Egypt, Fiji, Greenland, Guadeloupe, Guatemala, French Guiana, French Polynesia, Greenland, Guadeloupe, Guatemala, Iceland, India, Indonesia, Israel, Jamaica, Japan, Kuwait, La Reunion, Laos, Lebanon, Malaysia, Morocco, Martinique, Mauritius, Mayotte, Mongolia, New Caledonia, New Zealand, Oman, Panama, Paraguay, Peru, Philippines, Qatar, Russia, Saudi Arabia, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Saint Lucia, Singapore, South Africa, South Korea, Taiwan, French Southern Territories, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, United States, Uruguay, Vietnam and Wallis and Futuna.
DHL or UPS or TNT or Chronopost , Delivery in 2 to 7 working days | Home delivery (if your mailbox is not big enough and you are away, you can then collect your parcel from a relay point near you, within a time limit specific to each country).
To find out if we deliver to your country, you will see the carriers we offer by country in step 3 of the order process after entering your delivery address.
- We cannot deliver on Sundays, public holidays or at specific times of the day unless otherwise stated.
- The delivery times announced are average and may be temporarily extended depending on the current situation in each country and customs clearance times for destination countries outside the European Union. Delivery times announced for products in stock.
- We do not recommend using lockers as a delivery option; sometimes the carrier does not provide the locker code to the recipient. We cannot provide any assistance regarding locker codes for any potential issues.
- Once the package has been shipped, we cannot change the carrier or delivery location. It is important to check this information carefully before paying for your order.
- In the case of delivery to a relay point, your address may appear as the delivery address, but this does not impact the carrier and the relay point that you have chosen and paid for.
In fact, your delivery address is essential for the carrier in order to offer you relay points close to this address.
If the carrier delivers to a relay point (which we indicate when choosing the carrier), regardless of what is indicated as the delivery address on the order form, the package will be delivered to a relay point. Only the name of the carrier (with the mention relay point or home) indicated on the order form is valid.
- Change of relay point:
When delivering to a relay point, the carrier reserves the right to change the delivery relay point chosen by the customer if it is unavailable at the time of the initial delivery (see the carrier's general conditions of use), without any possible compensation for the recipient. The carrier undertakes to notify the recipient of the final relay point.
The seller may also change the delivery relay point if the one chosen by the customer is unavailable when the delivery slip is issued, without any compensation being possible for the recipient. The seller undertakes to notify the recipient of the final relay point by email or SMS.
* Once the package has been prepared by us, it will be delivered to you within the specified time. Packages are ordinary and anonymous to prevent theft! The sender is " Selarl Tiaré ", please accept the package.
* Please respect the delivery time at the carrier's collection point/locker. We are not responsible if the delivery time is exceeded and the package is returned to us. This retention period is usually indicated in the message the carrier sends to the recipient.
* We cannot deliver / ship to all countries, if no carrier is displayed when confirming your order, it means that your country is not deliverable through our website. You can also send us a message if you want to know if we deliver / shipping to your country.
* We offer compensation for any items lost during transit, i.e. a replacement item will be shipped as soon as the shipping company confirms the loss of the package or a full refund of your order will be issued.
If the package has been delivered according to the carrier's tracking system, you have no recourse. In such cases, it will be the customer's responsibility to contact the post office or transport company in their country, whose telephone numbers are available upon request. We will do our best to assist you as much as we can.
If your package is not delivered for reasons beyond our control and is returned to us, you will be asked to pay for the shipping costs if the package needs to be returned.
* No delivery / shipping is not possible for orders over 30 Kilograms.
* Delivery / shipping costs for one delivery are free* (free postage, free delivery, free delivery) for (order amount):
- Metropolitan France (including Corsica), at a relay point
from 40 euro for packages weighing less than 500 grams,
from 60 euro for packages weighing less than 3 kilograms,
from 100 euro for packages weighing less than 5 kilograms,
from 150 euro for packages weighing less than 10 kilograms,
from 200 euro for packages weighing less than 15 kilograms.
- Belgium (BE) at a relay point from 120 euro of purchase for parcels of less than 2 Kilograms.
- Spain (ES) at a relay point from 120 euro of purchase for parcels of less than 2 Kilograms. Excluding the Canary Islands, Ceuta and Melilla.
- Germany (DE) at a relay point from 120 euro of purchase for parcels of less than 2 Kilograms.
- Italy (IT) at a relay point from 120 euro of purchase for parcels of less than 2 Kilograms. Excluding Campione d'Italia and certain Italian Waters of Lake Lugano.
- Portugal (PT) at a relay point from 120 euro of purchase for parcels of less than 2 kilograms. Excluding the Azores and Madeira.
- Luxembourg (LU) at a relay point from 120 euro of purchase for parcels of less than 2 Kilograms.
- the United Kingdom (UK) at a relay point from 120 euro of purchase for parcels weighing less than 2 kilograms.
- the Netherlands (NL) at a relay point from 120 euro of purchase for parcels of less than 2 Kilograms.
The offer on delivery costs / free shipping is not compatible with 5% and 10% discount offers / codes / coupons (depending on conditions).
These offers on free delivery are subject to conditions as indicated above.
If these amount and weight conditions are not met, delivery costs cannot be offered. This is why, despite our indication of free delivery costs, they are subject to a charge.
How do we get there (price and timeframe)?
- Our carrier: we use a wholesale carrier bundle company.
- The choice of our commercial offer
We sell health products and believe that the purchase of a health product is subject to a need, which is considered at the time of purchase, and that the color of a product cannot impact its effectiveness. This is why we do not offer return shipping costs in the event of withdrawal and recover, from the refund, any shipping costs offered, as indicated in our general conditions of sale.
And that's why these returns do not impact our delivery charge offer and allow you to benefit from free delivery* on your order.
==> Please note: if a problem arises due to our fault, we will be 100% responsible for handling the problem.
And it is through these two means that we can offer free delivery under these conditions.
This offer on delivery costs / shipping is automatically applied by the website based on the amount of your order, its weight, and the carrier. The offer appears as soon as you log in to your customer account or enter your address. If the offer does not appear, it means you are not eligible.
IMPORTANT DELIVERY INFORMATION
* You must be careful to enter your contact details correctly when creating your delivery address. Indeed, there are several locations that are differentiated by the carriers: Continental France where Corsica is not included, Corsica only and the Army Hub, and entering your contact details correctly ensures you have the best delivery offer and avoids having a delayed or even canceled order.
* Remember to include your phone number and email address for carrier tracking.
* Orders are not shipped from Saturday to Monday. Shipments are made from Tuesday to Friday.
* In order to serve you better, we invite you to read the following recommendations carefully: We remind you that all packages must be, upon receipt: checked in the presence of the delivery person before signing. If the delivery person refuses to wait, you must mention this in writing on the delivery slip. If you notice damage to the packaging (sealed adhesive undone or cut) and/or the contents, refuse it and report the damage precisely. Be careful, the delivery person may claim that all these precautions are useless, in this case do not be intimidated!
The mention "subject to unpacking" has no legal value and does not cover you in any way in the event of damage noted subsequently, after unpacking your package. Therefore, any item whose damage has not been explicitly and precisely noted on the delivery slip cannot be returned by us (see our general conditions of sale 9.5 and 9.6).
* No claim/compensation can be made when the carrier indicates the package delivered. The carrier provides us with authentic proof.
For sensitive purchases, we advise you to take out insurance (available on our website) to cover your purchase.
* The Pierre Fabre laboratory
The sale of all Pierre Fabre Dermo Cosmétique ranges ( A-derma , Ducray , Galénic , Klorane and Elancyl ) is limited to the European Economic Area. Any sale made outside this economic area will be immediately cancelled and refunded.
European Economic Area: Germany, Austria, Belgium, Bulgaria, Cyprus (Greek part), Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Iceland, Liechtenstein, Norway.
* Specificities of certain carriers:
- Products containing alcohol: Colognes, eaux de parfum , eaux de toilette and perfumes are only offered for delivery by La Poste or other approved carriers.
- Liquids: Relais Colis does not authorize the delivery of liquids, this carrier cannot be offered when your basket contains this type of product.
* Strict application of these recommendations will lead to a quick and efficient resolution in the event of a problem upon delivery, and will allow you to calmly approach the reception of your products and therefore ensure complete satisfaction with your purchase.
* Offers on special order products and product returns.
Offer conditions: In the event of withdrawal, the product and/or conditional discount offered as a special offer must also be returned to us in perfect condition so that you can be reimbursed. (Except for consumable products not returned).
However, if you wish to keep the product on special offer, it will be considered a normal purchase. The difference between its original retail price and the discounted price will be deducted from your refund.
* Offers on delivery costs / of expeditions .
The delivery service / shipping may be offered (at our expense) as a special offer. This offer is linked to your order (total price, product types and carrier chosen i) .
If you wish to return the order or certain products to us, the offer becomes void and the refund for the return will be made by deducting the delivery costs of the carrier chosen without an offer.
Packaging
We take special care with our shipments to avoid any clumsiness on the part of sorting centers and delivery people.
In fact, we ship your order with maximum protection, so that it arrives in perfect condition. This protection meets the carrier's specifications: being able to withstand the fall of a 30-kilogram package on it.
Delivery / shipping times
* It is indicated when choosing the carrier, if all the products in your order are indicated as "in stock". This delivery time is indicative and does not take into account the preparation time of your order and is indicated in number of working days. Delivery will be made within a maximum of 30 days.
As long as the delivery time announced (in working days) according to your carrier has not been exceeded, it is normal that your package has not yet been delivered, so there is no point in asking us to intervene in the delivery of your package.
* We also want to point out that we offer a 24-hour delivery service. However, if you place a late order, for example at 5 p.m., it will not be delivered the next day.
Only orders placed before 9 a.m. can be shipped the same day for next-day delivery, if it is a business day.
Delivery / Shipping Tracking
Are you looking for the status/tracking of your order? Want to know its status, tracking, or delivery date?
You can track your delivery / shipping from the tracking link sent by email (the day your package is shipped). This tracking number can be found in your customer account (if you have created one).
You can also track your delivery from the parcelsapp.com/ website or with its Android or iOS app.
Please feel free to check the tracking link. If you have a delivery problem, you can contact the carrier directly, who will be better able to locate the package. Of course, if you have any problems, please contact us.
Please note that the chat (robot, AI) does not have access to your personal data and will not be able to give you any information on the delivery status.
Right of withdrawal
Return costs are the responsibility of the customer.