Its deadline is counted in days worked and understands
* the preparation time: the different stages are: receipt of your order, processing (preparation) of your order, request for a shipping package from the carrier you have chosen and the time taken for the package to be picked up by the carrier (deposit at a relay point or collection from the Pharmacy). Delay of 1 to 3 days for a product indicated in stock when ordering, the restocking period must be added for a product out of stock.
* delivery times: from collection of your package at the Pharmacy (or its deposit by us at the drop-off point), to delivery to you or to the chosen relay point. Delays from 2 to 30 days depending on the delivery location and carrier.
* customs clearance times for destination countries outside the European Union. Deadlines not communicated.
The choice, costs and delivery times
*Shipping costs include preparation and packaging costs (which are fixed) as well as delivery costs (which are variable).
*We recommend combining all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each order.
* Package shipments are made by the carrier you choose when ordering. It is at this stage that the price and delivery times are indicated for each carrier.
We deliver to almost all countries in the world, if your country is not displayed during order validation, please contact us. We have special offers for certain countries such as mainland France, Belgium, Spain, Germany, Italy, Portugal, Luxembourg, the United Kingdom and the Netherlands.
No order is like another: the weight, fragility and volume of the products vary. Here, delivery costs are calculated based on your order (amount and weight of the items). Indeed, why apply the same costs to two different items but of the same price ?
The carriers offered depend on the weight of your package, the country of delivery and the place of delivery (home or relay point).
Our choice is to offer you pre-selected carriers among the most reliable for your order, with a choice of delivery speed and delivery cost.
The total weight of the package includes the addition of the net weight of the product + its container + its packaging + package protection + package packaging.
* Our choice of carriers:
- Expeditions in mainland France
Colis Privé relay point, Delivery in 3 to 7 working days | Delivery to a relay point (your package is kept for 8 days in a Colis Privé Store near you).
Colis Privé home, Delivery in 3 to 7 working days | Home delivery (if your mailbox is not large enough and you are away, you can then collect your package in your Colis Privé Store near you).
La Poste Colissimo, Delivery in 2 to 3 working days | Home delivery (if your mailbox is not large enough and you are absent, you can then collect your package from your post office, within 15 days).
UPS, Delivery in 2 to 4 working days | Delivery to a relay point (your package is kept for 7 days).
UPS, Delivery in 2 to 4 working days | Home delivery (if your mailbox is not large enough and you are away, you can then collect your package in a Colis Privé Store near you, within 7 days).
Chrono 18, Next day delivery before 6 p.m. | Home delivery (if your mailbox is not large enough and you are away, you can then collect your package in a Colis Privé Store near you, within 7 days).
Shop2shop, Delivery in 4 to 6 working days | Delivery to a relay point (your package is kept for 7 days).
Collection at the Pharmacy, preparation of your order within 2 hours | Collection at our Pharmacy.
- Expeditions in Corsica
Mondial Relay, Delivery in 3 to 7 working days | Delivery to a relay point (your package is kept for 7 days).
Relais Colis, Delivery in 3 to 7 working days | Delivery to a relay point (your package is kept for 7 days).
La Poste Colissimo, Delivery in 2 to 4 working days | Home delivery (if your mailbox is not large enough and you are absent, you can then collect your package from your post office, within 15 days).
- Expeditions in France Hub Armée
La Poste Colissimo, Delivery in 2 to 3 working days | Delivery to Hub Armée.
- Expeditions to Overseas France: Departments and territories
La Poste Colissimo OM, Delivery in 3 to 10 working days | Home delivery (if your mailbox is not large enough and you are absent, you can then collect your package from your post office, within 15 days).
- Shipments to other European countries
Mondial Relay, Delivery in 3 to 7 working days | Home delivery (if your mailbox is not large enough and you are away, you can then collect your package at a relay point, within 10 days) or at a relay point.
La Poste Colissimo I, Delivery in 3 to 10 working days | Home delivery (if your mailbox is not large enough and you are absent, you can then collect your package from your post office, within 15 days).
UPS Or DHL Or TNT Or Chronopost, Delivery in 2 to 5 working days | Home delivery (if your mailbox is not large enough and you are away, you can then collect your package at a relay point near you, within a time frame specific to each country).
- Shipments to other countries
La Poste Colissimo I, Delivery in 3 to 14 working days | Home delivery (if your mailbox is not large enough and you are absent, you can then collect your package from your post office, within 15 days).
DHL Or UPS Or TNT Or Chronopost, Delivery in 2 to 7 working days | Home delivery (if your mailbox is not large enough and you are away, you can then collect your package from a relay point near you, within a time frame specific to each country).
To find out if we deliver to your country, you will have the carriers we offer by country in step 3 of the order process after having entered your delivery address.
- The delivery times announced are average and may be temporarily extended depending on current events in each country and customs clearance times for destination countries outside the European Union.
* Once the package has been prepared by us, it will be delivered to you within the time indicated. The packages are ordinary, anonymous, to avoid theft! The sender is "Selarl Tiaré", please accept the package.
* We cannot deliver to all countries, if no carrier is displayed when validating your order, your country is not deliverable through our website. You can also send us a message if you would like to know if we deliver to your Country.
*We offer compensation for any items lost in transit, meaning a replacement item will be dispatched as soon as the shipping company confirms the package has been lost or a full refund for your order will be provided to you. will be done.
If according to the carrier's tracking system the package has been delivered, you have no recourse. In such cases, it will be the customer's responsibility to contact the post office or shipping company in their country and whose telephone numbers are available upon request. We will do our best to help you as much as we can.
If your package is not delivered for reasons beyond our control and it is returned to us, you will be asked to pay for postage costs if the package needs to be returned.
* No delivery is possible for orders over 30 Kilograms.
* Delivery costs for one delivery are free* for:
- Metropolitan France (Corsica included), at relay point
from 40 euro for packages weighing less than 500 grams,
from 60 euro for packages weighing less than 3 kilograms,
from 100 euro for packages weighing less than 5 kilograms,
from 150 euro for packages weighing less than 10 kilograms,
from 200 euro for packages weighing less than 15 kilograms.
- Belgium (BE) as a relay point from 55 euro purchase for packages weighing less than 2 kilograms.
- Spain (ES) as a relay point from 70 euro purchase for packages weighing less than 2 kilograms.
- Germany (DE) at home from 100 euro purchase for packages weighing less than 2 kilograms.
- Italy (IT) at home from 100 euro purchase for packages weighing less than 2 kilograms.
- Portugal (PT) at home from 100 euro purchase for packages weighing less than 2 kilograms.
- Luxembourg (LU) as a relay point from 60 euro purchase for packages weighing less than 2 kilograms.
- the United Kingdom (UK) at home from 150 euro purchase for packages weighing less than 2 kilograms.
- the Netherlands (NL) at home from 120 euro purchase for packages weighing less than 2 kilograms.
How do we get there (price and deadlines) ?
- Our carrier: we use a wholesale carrier bundle company.
- The choice of our commercial offer
We sell health products and believe that the purchase of a health product is subject to a need, which is considered at the time of purchase, and that the color of a product cannot impact its effectiveness. This is why we do not offer return costs in the event of withdrawal and recover any shipping costs offered from the reimbursement, as indicated in our general conditions of sale.
And this is why these returns do not impact our delivery cost offer and allow you to benefit from free shipping* on your order.
==> Please note: if a problem arises due to us, we will be 100% responsible for handling the problem.
And it is through these 2 means that we can offer free delivery under these conditions.
IMPORTANT DELIVERY INFORMATION
* You must be careful to enter your contact details correctly when creating your delivery address. Indeed, there are several locations which are differentiated by carriers: Continental France where Corsica is not included, Corsica alone and the Army Hub, and entering your contact details ensures you have the best delivery offer and prevents you from having an order delayed or even canceled.
* Remember to include your telephone number and email address for carrier tracking.
*There are no Saturday or Monday order shipments. Shipments are made from Tuesday to Friday.
* In order to better serve you, we invite you to carefully read the following recommendations: We remind you that all packages must be upon receipt: checked in the presence of the delivery person prior to any signature. If the delivery person refuses to wait, you must mention this in full on the delivery slip. If you notice any damage to the packaging and contents, refuse it and report the damage specifically. Be careful, the delivery person may claim that all these precautions are useless, in which case don't let yourself be intimidated !
The words "subject to unpacking" have no legal value and do not cover you in any way in the event of damage subsequently noted, after unpacking your package. Therefore, any item whose damage has not been explicitly and precisely noted on the delivery slip cannot be taken back by us (see our general conditions of sale 9.6).
* The Pierre Fabre laboratory
The sale of all Pierre Fabre Dermo Cosmétique ranges (A-derma, , Ducray, , Galénic, , Klorane And Elancyl) is limited to the European Economic Area. Any sale made outside of this economic area will be immediately canceled and refunded.
European Economic Area: Germany, Austria, Belgium, Bulgaria, Cyprus (Greek part), Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Iceland, Liechtenstein, Norway.
* Specificities of certain carriers:
- Products containing alcohol: Eaux de Cologne, eaux de parfum, , eaux de toilette and perfumes are only offered for delivery with La Poste or other approved carriers.
- Liquids: Relais Colis does not authorize the delivery of liquids, this carrier cannot be offered when your basket contains this type of product.
* Strict application of these recommendations will lead to rapid and efficient settlement in the event of a delivery problem, and will allow you to calmly receive your products and therefore ensure complete satisfaction with your purchase.
Packaging
We take particular care with our shipments, in order to avoid the clumsiness of sorting centers and delivery people.
In fact, we ship your order with maximum protection, so that it arrives to you in perfect condition. This protection meets the specifications of carriers: being able to withstand the fall of a 30 kilogram package on it.
Delivery delay
* It is indicated when choosing the carrier, if all the products in your order are indicated "in stock". This delivery time is indicative and does not take into account the preparation time for your order and is indicated in number of working days.
As long as the announced delivery time (in working days) according to your carrier has not been exceeded, it is normal that your package has not yet been delivered, there is therefore no point in asking us to intervene in the delivery of your package.
* We would also like to point out that we offer a carrier delivering within 24 hours. But if you place a late order, for example at 5 p.m., it cannot be delivered the next day.
Only orders placed before 9 a.m. can be shipped the same day for delivery the next day, if it is a working day.
Delivery tracking
Are you looking for the status of your order? Know its status or delivery day?
You can track your delivery from the tracking link sent by email (the day your package is shipped). This tracking number can be found in your customer account (if you have created one).
You can also track the delivery from the website parcelsapp.com/ or with its Android or IOS application.
Withdrawal rights
Return costs are the responsibility of the customer.