Shipping Insurance

Shipping Protection Insurance Conditions





Before shipping a package with Shipping Coverage, please read these terms and conditions carefully. When you add this insurance to your shipment, you automatically agree to its terms and conditions.



Shipping Coverage
We offer simple, stress-free protection for your packages. The claims process is straightforward, with instant payment once a claim is approved.


Who is XCover?
XCover is owned by Cover Genius, a leading insurance company recently ranked number 1 by the Financial Times among its fastest-growing companies. Cover Genius has won dozens of industry awards in the US, Europe, the UK, Asia, India, and Australia for its claims management and customer support, and receives investment from one of the world's largest insurance companies, Sompo. XCover's policies are underwritten by some of the world's largest insurance companies, including Lloyd's, Generali, Sompo, Swiss Re, and Munich Re.


When does Shipping Coverage start and end?
Once activated, package protection begins as soon as your packages receive a shipping label. Your package is covered for the entire duration of transit and delivery.

Protection ends when the package has been successfully delivered to the recipient.


What is covered?
Protection covers your shipments in case of theft, loss or damage during transport and delivery, by reimbursing the sale value of the product.

However, the protection covers:
Return shipping costs for damaged items (up to the original shipping costs)
Reshipping costs for lost or stolen items (also up to the original shipping costs)
Coverage of these costs depends on the terms and limits of the policy.
Items are covered until delivery to the recipient.

To check what is or is not covered, you can log in to XCover and view the protection.

Laptops, TVs, jewelry and mobile phones are covered under special conditions.


What is not covered?
Insurance covers your items until they are delivered to the recipient. For example, if your shipment is delivered and then stolen, it is not protected.

Insurance does not extend to items damaged prior to shipment. Duties or taxes applied to the return or reshipment of stolen, lost, or damaged packages are also not covered.

Depending on your insurance, certain items are also excluded. Perishable goods, antiques, vehicles, and tobacco are generally not covered. You are also not covered for the shipment of illegal items and the associated costs.