C.G.V. from the merchant site
for Internet consumer customers
The sales governed hereby and their consequences, made from this website are carried out by:
The society SELARL TIARE whose head office is located at GOLBEY, 63 rue d’Epinal, FRANCE. RCS of the town of EPINAL under number 497 654 103; with VAT number: FR13 497 654 103. Tel: 00 33 3293418 65 Fax: 00 33 329314735
Hereinafter the “Seller”
The Seller's activity is the online sale of parapharmaceutical products.
The Seller notably ensures the marketing of the above-mentioned products through the site www.PharmacieVosgienne.com. The list of goods and services offered for sale online by the Seller can be consulted on the site available at the address www.PharmacieVosgienne.com.
The general conditions of sale are intended to regulate the sale of products between PharmacieVosgienne.com and the customer.
The Parties agree that their relations will be governed exclusively by this contract, to the exclusion of any conditions previously available on the site. www.PharmacieVosgienne.com.
The Seller reserves the right to modify these general conditions of sale at any time by publishing a new version on the site. The general conditions of sale are those in force on the date of validation of the order.
The Parties agree that the photos of the products for sale on the site PharmacieVosgienne.com have no contractual value.
2. Definitions
The terms and expressions referred to below mean, when preceded by a capital letter, for the purposes of the interpretation and execution hereof:
" Terms of Sales " : designates these general conditions of sale of the website available at the address www.PharmacieVosgienne.com ; ;
" CONTRACT " : this act, including its preamble and its annexes as well as any amendment, substitution, extension or renewal made herein by virtue of the agreement of the Parties.
" Customer " : Any natural person over the age of 18 who places an order on the website available at: www.PharmacieVosgienne.com ; ;
“ PharmacieVosgienne.com » Or " Seller " : designate the pharmacy whose company name is mentioned in the preamble, owner of the Website ;
“Parties”: designates jointly PharmacieVosgienne.com and the Customer;
“Product(s)”: designates the goods marketed by PharmacieVosgienne.com, available on the Website ;
" Website " : designates the site available at the address www.PharmacieVosgienne.com .The Website is the property of the Seller, and includes the infrastructure as well as the content, in particular the texts, sounds and still or animated images.
3. Purpose
The purpose of these General Conditions of Sale is to define the rights and obligations of the Parties in the context of the online sale of Products offered for sale by the Seller to the Customer on the site. www.PharmacieVosgienne.com.
4. Scope
These General Conditions of Sale are reserved solely for consumers, within the meaning given by law and case law, acting exclusively on their own behalf.
In accordance with the provisions of articles L. 111-1 and L. 111-3 of the Consumer Code, the essential characteristics and prices of Products sold electronically are available on the site.
Furthermore, the Customer receives the information provided for in articles L. 121-18 and L. 121-19 of the Consumer Code, before and after the conclusion of the sale and in particular by means of these General Conditions of Sale.
These General Conditions of Sale are applicable to all sales of Products by the Seller made through the site www.PharmacieVosgienne.com.
5. Acceptance of the General Conditions of Sale
Relations between the Parties are exclusively governed by these General Conditions of Sale.
The Customer acknowledges, by browsing the site, having read the General Conditions of Sale before placing the order, and declares to accept them without restriction or reservation.
These General Conditions of Sale may be subject to modifications under the conditions defined in paragraph “ Modifications to the General Conditions of Sale”.
The General Conditions of Sale applicable to the order are those in force on the Website, on the date the order is placed by the Customer. The Special Conditions for specific products take precedence over the General Conditions of Sale.
Unless written proof to the contrary, the data recorded by the Seller constitutes proof of all transactions between the parties. The information recorded by the computer system of PharmacieVosgienne.com have the probative force of a private writing within the meaning of article 1322 of the Civil Code.
6. Products
The photographs and specifications of the products presented on the Website are offered for information purposes only, have no contractual nature and cannot therefore engage the responsibility of PharmacieVosgienne.com. In the event that a manufacturer modifies the packaging of a Product without informing the Seller, the graphic representation thereof cannot engage the responsibility of the seller.
All Products offered on the Website come from the manufacturer or its distributor.
The Products offered comply with current French legislation and the standards applicable in France and the European Union.
During annual holidays, the shipping department is closed. A message is displayed on the site's home page PharmacieVosgienne.com indicating the closing dates. Shipments will resume by order date as soon as the service reopens. If you wish to cancel an order, the cancellation will be made as soon as the service reopens.
Orders containing a large quantity of the same product may have a longer shipping time given the quantity. A notification email will be sent to the customer as soon as the delay is greater than 5 (five) working days.
The society SELARL TIARE is a retailer and is not intended to sell the products offered in large quantities. As a result, the company SELARL TIARE reserves the right to refuse orders for the same product in large quantities from 3 (three) identical items.
The society SELARL TIARE reserves the right to cancel and refund any orders whose quantity in stock is less than the quantity ordered by the customer.
The Customer undertakes to return within forty eight hours (48 hours) of receipt of an alert email, at the expense of PharmacieVosgienne.com, all Products that PharmacieVosgienne.com could ask the Customer to return (withdrawal of the product by the manufacturer, by the health authorities, etc.). The Seller then undertakes to exchange the Product for another or for a Product of equivalent quality and price or to re-credit the Customer who requests it within a maximum period of fourteen (14) days from the return of the Product. .
If the Customer ignores this recommendation and decides to keep the Product, the Seller declines all responsibility for any damage that may occur, and the Customer will not be able to claim any damages or compensation whatsoever.
7. Secure Orders and Payments
7.1. Terms
Customers who wish to place an order on the Website guarantee that they are 18 years of age or over, that they are fully authorized to use the bank card used, and that this bank card gives access to sufficient funds.
No orders greater than 30 Kilograms are possible on the site PharmacieVosgienne.com
7.2. Terms
Orders are made from the Website according to the following process:
1 The Customer dials the address of the Website;
2 Product Choice: the Customer selects the Product(s) he wishes to order and their quantity using the Product description sheet;
3 Checking the content of the selection: the Customer checks the contents of his basket and the total price and, where applicable, identifies and corrects errors;
4 Identification: If he is not already registered on the Website, the Customer must complete an identification form in which he must fill in the requested fields. During this registration, the Customer chooses a login and a unique and personal password which he undertakes not to transfer or communicate. The registered Customer may request to unsubscribe at any time by sending their request to the following address: contact[@]pharmacievosgienne.com ;
If he is already registered on the Website, the Customer must then enter his login and password to continue the order;
Possibility of ordering without creating an account.
5 Payment: It is done exclusively online
by means of a secure payment system by bank card via Axepta (a BNP Paribas solution for Visa cards, CB And Mastercard), Stripe.com (Goople Pay, Apple Pay, Bancontact, Sofort, Giropay, Diner's Club, Union Pay, JCB and transfer SEPA) And Paypal ; ;
check (French check made out in euros only)
6 Choice of delivery method;
7 Validation of shipping costs;
8 Enter the delivery address if it is different from the billing address;
9 Validation of the General Conditions of Sale;
10 Validation of the order by clicking on the “SEND” button;
11 Payment: the Customer indicates the contact details necessary for using the payment method.
7.3. Remarks :
Automatic recording systems are considered as proof of the nature, content and date of the order.
The information stated and entered by the Customer on the Website, when taking the order, binds the Customer in the event of an error in the wording of the recipient's contact details, PharmacieVosgienne.com cannot then be held responsible for the impossibility in which it may find itself delivering the order.
The final completion of the order results in the Seller sending an acknowledgment of receipt by email to the email address provided by the buyer. Said acknowledgment of receipt specifies the amount of the order invoiced and the delivery terms. It constitutes acceptance of the order.
The Seller reserves the right to cancel any order from a buyer with whom there is a dispute relating to the payment of a previous order, suspicion of credit card fraud or for any other legal reason.
An order placed and therefore paid can no longer be modified. We draw your attention to the importance of carefully checking the contents of your basket before proceeding to the payment stage, and of ensuring the correct choice of products and the desired quantities. The appropriateness of an order is the sole responsibility of the buyer, who alone is able to assess his needs and the compatibility of the products ordered with those used.
Pierre Fabre Dermo Cosmetic (A-derma, , Ducray, , Galénic, , Klorane And Elancyl) limits the sale of its Products to 6 identical references sold to the same end user during a period of 15 consecutive days. We are required to inform Pierre Fabre Dermo Cosmétique of any delivery request greater than this number.
7.4. Payment :
The buyer guarantees that he has the authorizations possibly necessary to use the payment method he has chosen, when registering the order. At no time can the sums paid be considered as deposits or deposits.
Payment is secure via Axepta (a BNP Paribas solution for Visa cards, CB And Mastercard), Stripe.com (Goople Pay, Apple Pay, Bancontact, Sofort, Giropay, Diner's Club, Union Pay, JCB and transfer SEPA) And Paypal. With https and the padlock logo. Payment can also be made by check (French check made out in euros only).
The buyer's bank account is debited after a period of 1 to 4 days following the date of the order and payment is only final after confirmation of the agreement of the bank payment centers. The Customer will be notified at the email address they provided.
In accordance with the provisions of Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable. By providing information relating to his bank card, the Customer authorizes the Seller to debit his account for the amount corresponding to the price paid.
The obligation to pay the price is only executed once the bank payment center has authorized it to pay the price corresponding to it, in principal, fees and taxes included. In the event of refusal by the aforementioned center, the order will be automatically canceled and the customer notified by email.
Payment is secured by an encryption process SSL : the information entered by the buyer is encrypted via SSL (Secure Socket Layer); The Seller never has access to confidential information relating to the payment method.
Check payable to “ Pharmacie MAILLERET » cashed upon receipt and the order is shipped upon receipt of the check. The check must be sent within 2 business days of ordering. Receipt of the check validates the order; while waiting for receipt, the products of the order are not reserved for you.
All personal information is perfectly protected and encrypted before transmission to the banking processing center. Exchanges are encrypted and secure thanks to the protocol SSL 3 (Secure Socket Layer) on the internet, a protocol which has become a global standard.
PharmacieVosgienne.com never has access to personal and confidential information relating to the Customer's payment method; this is why the Customer's bank details are requested for each new order. Only the bank has confidential information (card number, expiry date) which is inaccessible to a third party.
Reservation of title
There Selarl Tiaré retains ownership of the goods sold until full payment of the invoice, received in Golbey, in principal and accessory.
This provision does not prevent the transfer to the buyer, upon completion of the sale, of the risks of loss and deterioration of the goods sold. Failure to pay all or part of the amount due to the Selarl Tiaré may result in a claim for these assets.
7.5. Unavailability
Product and price offers are valid as long as they are visible on the site, and PharmacieVosgienne.com undertakes to honor orders received only within the limits of available stocks (Note: the regular and automatic updating of the display, and our best will, do not exclude errors, stock discrepancies. We We advise, in all cases, to consult our confirmation emails and/or to contact us.).
When a product is unavailable, an approximate supply date is indicated. Please contact us for more precise supply times.
If the Products ordered are not available, the Customer will be offered by the Seller:
· If the unavailable Product was the only Product ordered, PharmacieVosgienne.com will inform the Customer of the possibility or not of offering him a Product of equivalent quality and price and the time frame within which this Product will be available;
The Customer then has a period of seven (7) days from this information to request cancellation of the order by sending an electronic message to contact[@]pharmacievosgienne.com. After this period, the order will be automatically canceled and PharmacieVosgienne.com will reimburse the Customer by the means of his choice within a maximum period of fourteen (14) days;
· If the unavailable Product was not the only Product ordered, PharmacieVosgienne.com will inform the Customer of the possibility or not of offering him a Product of equivalent quality and price and the time within which this Product will be available, of the possibility he has of canceling the order.
The Customer then has a period of seven (7) days from this information to request the cancellation of the order or its partial delivery, or to be delivered a Product of equivalent quality and price within the limits of the available stocks, by sending an electronic message to contact[@]pharmacievosgienne.com.
If the Customer has not informed PharmacieVosgienne.com of its choice within seven (7) days from the date on which it was informed that the Product was unavailable, the Seller will proceed with partial delivery of the remainder of the order.
In the event of cancellation of all or part of the order, the Seller will reimburse the Customer by the means of its choice within a maximum period of fourteen (14) days.
8. Price
The prices charged by PharmacieVosgienne.com are those in force on the day the order is placed by the Customer. The prices indicated on the “product sheets” are expressed in euros All taxes included, excluding delivery costs.
The price indicated in the order confirmation is the final price. It includes the price of the Products, the costs of handling, packaging and conservation of the Products, and transport costs.
PharmacieVosgienne.com reserves the right to modify its prices at any time.
Promotional offers are only valid within the limit of the validity period of the offer concerned and available stocks.
We also offer a loyalty program which, for customers who have created a customer account, allows you to earn 1% of your purchase in loyalty points. These points can be used as a discount voucher. The conditions for earning loyalty points are indicated on each product we sell. This loyalty system: earning loyalty points and the prize pool may be stopped without notice and without any compensation for the points or prize pool not used when the program is stopped.
Delivery costs depend on the amount of the order, the weight, as well as the country of delivery destination.
In the event of an order to a country other than mainland France and the European Union, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the jurisdiction of PharmacieVosgienne.com. They will be your responsibility and are your entire responsibility, both in terms of declarations and payments to the competent authorities and/organizations in your country. We advise you to inquire about these aspects with your local authorities.
9. Delivery
9.1. Place of delivery
The seller undertakes to execute any order relating to delivery in an authorized Country (Country appearing in the list of Countries when creating the customer account).
In the event of a request for delivery outside the covered area, the sale would be automatically canceled and the Customer would then be fully reimbursed for their purchase and associated delivery costs no later than fourteen (14) days from the order.
The products are delivered to the delivery address indicated by the Customer during the order process. It is up to the Customer to specify any information necessary for the proper delivery of their order. In the event of an error in entering the delivery address by the buyer, the Seller cannot be held responsible for this error.
In the event of delivery of the package to a relay point, if the customer does not choose a relay point when validating their order or if the relay point is ineligible upon delivery, another relay point (close to the first point choseni) will be chosen by the carrier or shipper.
In the event that the package is returned to the Seller by the carrier following an error in entering the delivery address by the Customer or other delivery impossibilities or failure to collect the package by the recipient customer, a credit note for the amount of the total price of the products of the order will then be created excluding shipping costs (shipping costs paid by the seller, even if an offer for the buyer had taken place) and any other costs (customs fees or other indirect taxes possibly applicable or shipping costs). returns imposed by the carrier. PharmacieVosgienne.com will then provide documents attesting to these amounts initially incurred for shipping, upon request of the buyer).
If the shipping costs have been offered or partly offered, the amount of the credit will be reduced by the actual sum of the costs invoiced to the Seller by the carrier which will thus be borne by the Customer.
The Customer will be informed by email and will receive a promotional code, relating to this credit, and naming the reason for its creation. He can request a refund or can use it to reorder items of his choice.
Specificities linked to the Pierre Fabre laboratory:
The sale of all Pierre Fabre Dermo Cosmétique ranges (A-derma, , Ducray, , Galénic, , Klorane And Elancyl) is limited to the European Economic Area. Any sale made outside of this economic area will be immediately refunded.
European Economic Area: Germany, Austria, Belgium, Bulgaria, Cyprus (Greek part), Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Iceland, Liechtenstein, Norway.
Carrier specifics:
Products containing alcohol: eaux de Cologne, , eaux de parfum, , eaux de toilette and perfume are only offered for delivery with La Poste.
Liquids: Relais Colis does not authorize the delivery of liquids, this carrier cannot be offered when your basket contains this type of product.
9.2. Shipping cost :
The carrier's packaging costs and delivery costs vary depending on the amount and weight of the basket validated by the Customer, they are displayed in prices including tax during validation of the basket when choosing the carrier.
Case of delivery costs offered in the event of withdrawal or return of the order in the event of an unclaimed package:
The difference between its actual initial public price and the discounted price will be deducted from your refund. Including any customs fees and other taxes paid by the sender.
If you keep one product from the order and return the rest, it will be considered a normal purchase, and the actual delivery costs will be applied to you..
In any case, the amount of delivery costs is indicated to the Customer before validation of the order.
9.3. Delivery times after collection
The order will normally be shipped within a maximum of 96 working hours (simply indicative time) by the carrier of your choice with an average delivery time indicated; subject to full payment.
This average delivery time indicated is, except in cases of force majeure or exceptional circumstances (storm, fire, strike of delivery services, out of stock, impossibility of being supplied, order related to attempted fraud, etc.) of:
For Metropolitan France:
48 to 72 working hours by La POSTE,
3 to 8 working days by other carriers at home,
5 to 20 working days for deliveries to relay points,
24 to 48 working hours for TNT, , Fedex Or UPS.
For the Overseas Departments and Territories as well as the rest of the world:
D+3 to D+30.
Delivery delays:
An order shipping confirmation email is sent to the Customer. The times indicated are usual average times and correspond to processing and delivery times.
Exceeding the deadline, within the meaning of article L. 121-20-3 of the Consumer Code, will not give rise to damages.
On the other hand, in the event of a delay in shipment of more than ten (10) working days compared to the deadlines referred to above, and lack of proof of shipment of PharmacieVosgienne.com, the Customer may cancel and refuse his order by electronic message. If he receives the order after his cancellation request, he must refuse it by mentioning “refused due to delay”.
The refund, to the exclusion of any other compensation, will then take place no later than fourteen (14) days following receipt of the cancellation request.
If delivery cannot be ensured in the event of force majeure, the Customer will not be able to claim any compensation or damages.
The following are considered cases of force majeure relieving the Seller of its obligation to deliver: war, riot, fire, strikes, accidents and the impossibility of being supplied.
Please note, the delivery time is indicated in working days and does not take into account the preparation time for your order. This preparation time is, in the event of closure for holidays, extended by the number of days of closure.
9.4. Reception
Your order slip is attached to the order, if you need an invoice with VAT, please ask us for one. The invoice is also available from your customer account.
When shipping, PharmacieVosgienne.com undertakes to inform the Customer by email specifying the parcel number containing their order, allowing the Customer to follow its postal delivery. Provided that the customer has chosen delivery with tracking.
If delivery is made to the Customer's home and in the absence of the Customer at the time of delivery, at the address indicated by him, a delivery notice is left in his mailbox. It allows, depending on the delivery method chosen by the Customer,
either collect the package from a post office (La Poste) or a relay point (Relais Colis, etc...) within 7 to 15 days (depending on the carrier),
or to contact the carrier in charge of delivery to agree on a new delivery date.
If the Customer does not come forward, the package will be returned to PharmacieVosgienne.com in his capacity as Seller. Customer service will then contact the Customer for possible reshipment at the Customer's expense. In the absence of a response from the latter within a reasonable time PharmacieVosgienne.com, in its capacity as Seller, will reimburse the price of the order minus any transport costs and possible taxes (including if shipping costs were offered when ordering) and return costs invoiced by the carrier to the seller ; as specified in paragraph 9.2.
9.5. Reserves
Delivery is deemed to have been made as soon as the Product is made available to the Customer.
Without prejudice to the period available to the Customer under his right of withdrawal defined in the article below, it is his responsibility to check the shipments on arrival and to make any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it shows obvious signs of deterioration, or if the guarantee tape sealing the package has been violated.
Said reservations and complaints must be made upon delivery or addressed to PharmacieVosgienne.com by registered letter with acknowledgment of receipt to the contact details appearing in the preamble to the General Conditions of Sale or by the “Contact Us” contact form on the website www.PharmacieVosgienne.com and to the carrier by registered letter with acknowledgment of receipt within three (3) working days following delivery of the products. In this writing, the Customer or his representative must provide all justification as to the reality of the anomalies observed. Failure to file a complaint within the aforementioned period extinguishes any action against the carrier in accordance with the provisions of Article L. 133-3 of the Commercial Code and against the Seller.
The Customer must leave PharmacieVosgienne.com any facility to identify these non-conformities and to remedy them. He will refrain from intervening himself or involving a third party for this purpose. Otherwise, any complaint will be automatically rejected.
Once the complaint is founded, the returned Product may result in a refund or exchange, within fourteen (14) days after receipt of the returned products.
Products opened, damaged or soiled by the Customer are never refunded or exchanged.
In the event of improper returns, the Seller reserves the right to refuse any subsequent orders.
9.6. No reception
If within 5 working days after the scheduled delivery date of the package, the Customer has not received delivery, the Customer must contact the carrier. He also informs PharmacieVosgienne.com in his capacity as Seller. If the package has been lost by the carrier, PharmacieVosgienne.com will carry out an investigation with the carrier. During this no refund or return can be made.
A package with tracking delivered without signature, not received but declared delivered by the carrier, cannot be subject to any investigation or reimbursement by the carrier. The Seller, no longer being the owner, will not make any reimbursement either.
A package delivered against signature, not received but declared delivered by the carrier, will be the subject of an investigation initiated by the Seller with the competent services. The Customer must then provide documents in order to contest this delivery. The refund, in the event of validation by the carrier of this delivery incident, amounts to the amount of the order including shipping costs, if they have been invoiced.
IMPORTANT DELIVERY INFORMATION
We remind you that all packages must be upon receipt: checked in the presence of the delivery person prior to any signature.
If the delivery person refuses to wait, you must mention this in full on the delivery slip.
If you notice any damage to the packaging and contents, refuse it and report the damage specifically.
Be careful, the delivery person may claim that all these precautions are useless, in which case don't let yourself be intimidated !
IMPORTANT: The words "subject to unpacking" have no legal value and do not cover you in any way in the event of damage subsequently noted, after unpacking your package.
Therefore, any item whose damage has not been explicitly and precisely noted on the delivery slip cannot be taken back by us (see our general conditions of sale 9.6).
Strict application of these recommendations will lead to rapid and efficient payment in the event of a delivery problem, and will allow you to calmly receive your products and therefore ensure complete satisfaction with your purchase.
10. Order tracking
The Customer has the possibility to follow his order at any time from the Website under my Account or to send an email to contact[@]pharmacievosgienne.com.
11. Warranty
The responsibility of PharmacieVosgienne.com is systematically limited to the value of the Product in question, value on its date of sale and without possibility of recourse against the brand or the company producing the product.
In any event, the Customer benefits from the legal guarantee of eviction and against hidden defects in the products delivered (Art. 1625 et seq. of the civil code).
The Seller is also subject to the conditions of legal guarantees provided for in articles L. 211-4, L. 211-5 and L. 211-12 of the Consumer Code and in articles 1641 and 168 of the Civil Code:
“The Seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »
“ To comply with the contract, the property must:
1°/ Be suitable for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2°/ Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »
“The action resulting from the lack of conformity is prescribed two years from the delivery of the goods. »
"The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not would have given a lower price for them, if he had known them. »
“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from the apparent defects or lack of conformity. »
The Customer can contact customer service 7 days a week by email at the address contact[@]pharmacievosgienne.com (response within 2 working days).
In all cases the Seller cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country.
The return of the product will be the responsibility of the customer. If it turns out to be defective, we will reimburse the product and the return transport costs on the basis of the rate of the cheapest carrier offered by PHARMACIEVOSGIENNE.COM
12. Right of withdrawal
The Customer has a period of fourteen (14) clear days from receipt of the Products to form an opinion and exercise his right of withdrawal without having to provide reasons or pay penalties, with the exception of costs. return (Article L.121-20 of the Consumer Code). During this period, the Customer has the possibility of returning the Products to PharmacieVosgienne.com.
In the event of exercising his right of withdrawal, the Customer must return the products within fourteen (14) days after having used his right of withdrawal. The products must be returned in perfect condition, unused, complete in their original packaging, accompanied by a copy of the invoice and a copy of the withdrawal form.
The packaging of the package must be adequate to ensure maximum protection; any damaged package will be refused.
The return address is:
WWW.PHARMACIEVOSGIENNE.COM
Pharmacie MAILLERET
63 rue d’Epinal
88190 GOLBEY
FRANCE
Return costs will be the responsibility of the Customer.
In the event of exercising the right of withdrawal PharmacieVosgienne.com will reimburse the Customer, free of charge, as soon as possible and no later than fourteen (14) days from receipt by PharmacieVosgienne.com products returned following the request to exercise the right of withdrawal.
The return of all the products ordered will give rise to a refund equal to the totality of the sums paid by the Customer for the purchase of the products, i.e. the purchase price of the product(s) purchased ( s) without any delivery costs and various taxes.
In the event of improper returns, the Seller reserves the right to refuse any subsequent orders.
However, certain products, mentioned in article L. 121-21-8 of the Consumer Code, do not give rise to a right of withdrawal. These include Products which, due to their nature, cannot be returned or are likely to deteriorate or expire quickly. This includes goods which have been unsealed, used by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
The reimbursement will be made using the same means of payment as that used by the consumer for the initial transaction, unless the consumer expressly agrees that PharmacieVosgienne.com uses another means of payment and to the extent that the reimbursement does not incur costs for the consumer.
A withdrawal form is available at this address: https://www.pharmacievosgienne.com/en/content/13-withdrawal-form
13. Disputes - Claims
The General Conditions of Sale are subject to French law.
When a problem arises, the Customer must first contact the customer service of PharmacieVosgienne.com to the following address : contact[@]pharmacievosgienne.com to try to obtain an amicable solution.
In the event of a dispute, the courts within the jurisdiction of the Seller's head office have sole jurisdiction.
Products that do not conform to the order or present defects open the possibility of complaint to the Customer. This must be carried out within 14 clear days following delivery. Any complaint made after this deadline will not be processed and the seller will not be held liable.
Any complaints regarding delivery must be made within 90 days of shipment. All claims will be void after 90 days.
14. Information technology and freedoms
In application of law 78-17 of January 6, 1978 relating to data processing, files and freedoms, the Website is declared to the CNIL (National Commission for Information Technology and Liberties).
Responses to the entire form are essential for order processing and delivery.
This information is confidential and will not be used by PharmacieVosgienne.com as for the processing of orders and to reinforce and personalize communication in particular through information letters/emails as well as within the framework of the personalization of the site according to the preferences noted by Customers. Customers have the possibility to object free of charge, apart from those linked to the transmission of the refusal, and in a simple manner, to the use of their contact details, each time a message is sent to them. To do this, they simply need to write to the following address:
WWW.PHARMACIEVOSGIENNE.COM
Pharmacie MAILLERET
63 rue d’Epinal
88190 GOLBEY
FRANCE
In all cases, Customers can always send a request to the address indicated above so that the communications in question cease, without them having to pay any costs other than those linked to the transmission of their request.
Each Customer who has submitted personal information concerning him or her on the Website has the right to object (article 38 of the law).i), access (articles 39, 41 and 42 of the lawi) and rectification (article 40 of the lawi) of this data. Thus, he may demand that information concerning him which is inaccurate, incomplete, equivocal, out of date, or whose collection or use, communication or conservation is prohibited, be rectified, supplemented, clarified, updated or deleted. Each Customer may exercise these rights by writing to PharmacieVosgienne.com. This article cannot prevent the assignment or transfer of activities to a third party.
“Cookies” are alphanumeric identifiers that we transfer to your hard drive via your Internet browser. They allow our system to establish browsing statistics on our site and to recognize you when you connect.
For any order, it will nevertheless be necessary to identify yourself with your password.
15. Intellectual Property
All elements of the Website (the texts, comments, works, illustrations and images, whether visual or audio, etc.), are protected under copyright, trademark law, patent law, and this for the whole world. They are the exclusive property of PharmacieVosgienne.com. Consequently, any reproduction, exploitation or use for any reason whatsoever is prohibited.
16. Liability
The Products offered on the Website comply with current French legislation and the standards applicable in France. The responsibility of PharmacieVosgienne.com cannot be held liable in the event of non-compliance by the Customer with the legislation of the country where the Product is used (for example in the event of a Product being banned, etc.); It is up to the Customer to check with local authorities the possibilities of importing or using the products he plans to order.
Information relating to the Products is communicated to the Seller by the suppliers of said Products. The Seller undertakes to make every effort to ensure that the photographic representation of the products on the Website is as faithful as possible to the products ordered. However, the descriptions and photographs of the products remain only indicative and not contractual. The Seller cannot be held liable for any error or omission. In the event that a supplier modifies a product, the graphic representation thereof cannot engage the liability of the Seller nor affect the validity of the sale.
In the case of professional purchases, PharmacieVosgienne.com will not incur any liability for any indirect damage as a result of this, operating loss, loss of profit, loss of opportunity, damage or costs, which may arise as a result of the purchase of the Products.
The total or partial impossibility of using the Products, in particular due to material incompatibility, cannot give rise to any compensation or reimbursement or questioning of the liability of PharmacieVosgienne.com.
Hypertext links to the Website are authorized without request. Any hypertext links present on the Website and directing Customers to other websites do not engage the responsibility of PharmacieVosgienne.com regarding the content of these other sites.
PharmacieVosgienne.com reserves the right :
to make any modifications and improvements it wishes to its services, available on the Website, and will not be liable for damages of any kind that may arise as a result;
to temporarily or permanently stop a service or all of the services offered on the Website, without notice or compensation, and will not be liable for damages of any kind that may arise as a result.
PharmacieVosgienne.com cannot be held responsible for:
malfunctions of the Website and in particular slowdowns in access speeds, breakdowns, etc.;
non-execution of an order following a case of force majeure, disruption or total or partial strike, particularly of postal services and means of transport and/or communications, a shortage of stocks or unavailability temporary or permanent of a product ;
any damage resulting from fraudulent intrusion by a third party leading to a modification of the information made available on its site ;
any damage resulting from the use, access to, or inability to use information contained on its sales site or coming from a site referred to by a hypertext link;
any direct or indirect damage resulting or consequential from the distribution by a third party of a virus via the Website and likely to infect your computer system or the computer configuration of your computer.
17. Modifications to the General Conditions of Sale
PharmacieVosgienne.com reserves the right to modify the General Conditions of Sale at any time. The applicable conditions are those in force on the date of the order.
18. Nullity of a clause of the Contract
If one or more of the stipulations of the General Conditions of Sale are declared invalid by a law, a regulation or the decision of a competent court, the other stipulations will retain their force and scope.
19. Non-waiver
The fact for one of the Parties not to take advantage of a commitment by the other Party to any of the obligations referred to herein cannot be interpreted for the future as a waiver of the obligation in cause.
20. Support
If you encounter technical problems with your order, please contact us by clicking here. However, if your problem is not resolved within 24 working hours, you can contact us at 00 33 329341865, , Tuesday to Friday from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 6:00 p.m..
21. Force majeure
Neither Party can be held liable if the alleged non-performance or late performance results from a case of force majeure, caused by the other Party or a third party or from external causes such as social conflicts. , intervention by civil or military authorities, natural disasters, fires, water damage, interruption of the electricity network or telecommunications network.
22. Uses, authorizations and rights over comments
On comment moderation
Comments may be subject to moderation. So, PharmacieVosgienne.com reserves the right, without having to provide justification, not to post online or to delete at any time comments including personal information relating to the author of the comment or to any third party or which does not appear to him not clearly consistent with the spirit of the site or the required requirements, in particular including insulting or defamatory remarks against the author or any legal or natural person or which would be contrary to the law and in particular defamatory, violent, racists, pedophiles, calling for murder or suicide, inciting hatred or discrimination. Comments including information unrelated to the product concerned or its author are excluded. The content of comments must not infringe copyright or any third party rights. The fact of publishing or not publishing a comment cannot entail the responsibility of PharmacieVosgienne.com. If a person has reason to believe that a person is infringing a right they hold or is causing them harm, they must inform PharmacieVosgienne.com At 63 rue d'Epinal 88190 GOLBEY FRANCE, so that it can take the necessary measures.
On the authorization to use comments
The Internet user authorizes, free of charge, the exclusive use of the comments of which he is the author by PharmacieVosgienne.com for use on the website PharmacieVosgienne.com, in relation to the marketing and promotion of the product to which it relates.
Within the framework of the destination defined above, the operating rights granted include:
under the right of reproduction, representation, distribution, directly or through a third party, the right to reproduce, to have reproduced, to put into circulation, to establish any copy, double, duplicate without limitation of 'copy, in whole or in part, free of charge or for a fee, on any paper, computer, electronic, audio, optical and/or any other current or future medium, by all current or future processes in all public or private places under derived rights, directly or through a third party, free of charge or for a fee, the right to use, adapt, arrange, modify, translate and have used, adapt, arrange, modify, translate in whole or part.
This right also includes broadcasting on internal networks and broadcasting in networks intended for a public not grouped within a legal entity such as the Télétel and Internet networks.
On the personal data of your comments
The Internet user accepts that in the context of the distribution of comments, certain personal information concerning him appears, namely: the nickname.
Internet users' comments and personal data are collected and processed electronically for the purposes of managing and disseminating comments. In accordance with the Data Protection Act of January 6, 1978, amended by the law of August 4, 2004, Internet users have the right to access, rectify and oppose data that concerns them by writing a message here: contact[@]pharmacievosgienne.com or by mail to:
Pharmacie MAILLERET
63 Rue d’Epinal
88190 GOLBEY
FRANCE
23. Applicable law
All product offers provided are limited to:
in mainland France, Monaco and Corsica;
in the French Overseas Territories: Guadeloupe, Martinique, Saint-Martin, Saint-Barthélemy Guyana, Saint-Pierre and Miquelon, Réunion, Mayotte, New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Lands;
in Euro zone countries (Germany, Belgium, Netherlands, Luxembourg, Italy, Spain, Austria, Denmark, Ireland, Portugal, Iceland, Madeira, Canary Islands, Finland, Sweden, Greece, Hungary, Poland, Czech Republic, Croatia , Slovakia, Romania), Switzerland, Great Britain, Norway;
the United States of America, Canada, Australia, South Korea, Japan, Israel, Indonesia, Morocco, Tunisia, Algeria, Russia.
These General Conditions of Sale in French will be executed and interpreted in accordance with French law. In the event of a dispute, the Customer must first contact PharmacieVosgienne.com in his capacity as Seller to try to find an amicable solution. In the absence of an amicable solution, the French courts will have sole jurisdiction.
In the event of a contradiction with versions in another language, only the French version is authentic.
24. Legal notices
24.1. The site PharmacieVosgienne.com
The site PharmacieVosgienne.com is a retail site for parapharmacy and cosmetic products, in compliance with current French legislation.
It is the property of the company SELARL TIARE
with capital of 100,000 euros
head office located: 63 rue d’Epinal 88190 Golbey FRANCE
Registered in RCS of EPINAL under the number: 497 654 103
VAT: FR13 497 654 103
CNIL 1241056
Mail address : contact[@]pharmacievosgienne.com
Opening hours: Tuesday to Friday between 9 a.m. to 12 p.m. and 2 p.m. to 6 p.m.
Consumption mediator: DEVIGNY MEDIATION - 11 rue de l'étang - 49220 THORIGNE D'ANJOU - FRANCE
24.2. Law for confidence in the digital economy of June 21, 2004:
Site Editor: Pharmacie MAILLERET
Publication director: Doctor MAILLERET Olivier
Site host: o2switch.fr