C.G.V. from the merchant site
for online consumer customers
The sales governed by the present and their consequences, carried out from this website are carried out by:
The society SELARL TIARE whose registered office is located at GOLBEY, 63 rue d'Epinal, FRANCE. RCS of the city of EPINAL under the number 497 654 103; with VAT number: FR13 497 654 103. Tel: 00 33 3293418 65 Fax: 00 33 329314735
Hereinafter the "Seller"
The Seller's activity is the online sale of parapharmaceutical products.
The Seller notably ensures the marketing of the aforementioned products through the intermediary of the site. www.PharmacieVosgienne.com. The list of goods and services offered for sale online by the Seller can be consulted on the site available at the address www.PharmacieVosgienne.com.
The general conditions of sale are intended to regulate the sale of products between PharmacieVosgienne.comAnd the customer.
The Parties agree that their relations will be governed exclusively by this contract, to the exclusion of any condition previously available on the site. www.PharmacieVosgienne.com.
The Seller reserves the right to modify these general conditions of sale at any time by publishing a new version on the site. The general conditions of sale are those in force on the date of validation of the order.
The Parties agree that the photos of the products for sale on the site PharmacieVosgienne.com have no contractual value.
2. Definitions
The terms and expressions referred to below mean, when preceded by a capital letter, for the purposes of the interpretation and execution hereof:
" Terms of Sales " : means the present general conditions of sale of the website available at the address www.PharmacieVosgienne.com ; ;
" CONTRACT " : this deed, including its preamble and its annexes as well as any amendment, substitution, extension or renewal made hereunder by virtue of the agreement of the Parties.
" Customer " :Any natural person over the age of 18 who places an order on the website available at the address:www.PharmacieVosgienne.com ; ;
" PharmacieVosgienne.com »Or " Seller " : designate the pharmacy whose company name is mentioned in the preamble, owner of the Website ;
"Parties":means jointly PharmacieVosgienne.com and the Customer;
"Product(s)":Means the goods marketed by PharmacieVosgienne.com, available on the Website ;
" Website " : designates the site available at the address www.PharmacieVosgienne.com .The Website is the property of the Seller, and includes the infrastructure as well as the content, in particular the texts, sounds and fixed or animated images.
3. Purpose
The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the Parties in the context of the online sale of the Products offered for sale by the Seller to the Customer on the site. www.PharmacieVosgienne.com.
4. Scope
These General Conditions of Sale are reserved for consumers only, within the meaning of the law and case law, acting exclusively for their own account.
In accordance with the provisions of Articles L. 111-1 and L. 111-3 of the Consumer Code, the essential characteristics and prices of Products sold electronically are available on the site.
In addition, the Customer receives the information provided for in Articles L. 121-18 and L. 121-19 of the Consumer Code, before and after the conclusion of the sale and in particular by means of these General Conditions of Sale.
These General Conditions of Sale are applicable to all sales of Products by the Seller made through the site. www.PharmacieVosgienne.com.
5. Acceptance of Terms and Conditions
The relations between the Parties are exclusively governed by these General Conditions of Sale.
The Customer acknowledges, by browsing the site, having read the General Conditions of Sale before placing the order, and declares to accept them without restriction or reservation.
These General Conditions of Sale may be subject to modifications under the conditions defined in the paragraph "Amendments to the General Conditions of Sale".
The General Conditions of Sale applicable to the order are those in force on the Website, on the date the order is placed by the Customer. The Special Conditions for specific products prevail over the General Conditions of Sale.
Unless there is written evidence to the contrary, the data recorded by the Seller constitutes proof of all transactions between the parties. The information recorded by the computer system of PharmacieVosgienne.com have the probative force of a private writing within the meaning of article 1322 of the Civil Code.
6. Products
The photographs and specifications of the products presented on the Website are offered for information only, have no contractual nature and cannot therefore engage the responsibility of PharmacieVosgienne.com. In the event that a manufacturer modifies the packaging of a Product without informing the Seller, the graphic representation of the latter cannot engage the responsibility of the Seller.
All the Products offered on the Website come from the manufacturer or its distributor.
The Products offered comply with the French legislation in force and with the standards applicable in France and in the European Union.
During annual holidays, the shipping department is closed. A message is displayed on the homepage of the site PharmacieVosgienne.com indicating the closing dates. Shipments will resume by order date as soon as the service reopens. If you wish to cancel an order, the cancellation will be made as soon as the service reopens.
Orders containing a large quantity of the same product may have a longer shipping time depending on the quantity. A notification email will be sent to the customer as soon as the delay exceeds 5 (five) working days.
The society SELARL TIARE is a retailer and is not intended to sell the products offered in large quantities. Consequently, the company SELARL TIARE reserves the right to refuse orders for the same product in large quantities and this from 3 (three) identical items.
The society SELARL TIARE reserves the right to cancel and refund any orders whose quantity in stock is less than the quantity ordered by the customer.
The Customer undertakes to return within forty eight hours (48 hours) from the receipt of an email alert, at the expense of PharmacieVosgienne.com, all the Products that PharmacieVosgienne.com could ask the Customer to return (Removal of the product by the manufacturer, by the health authorities, etc.). The Seller then undertakes to exchange the Product for another or for a Product of equivalent quality and price or to recredit the Customer who requests it within a maximum period of fourteen (14) days from the return of the Product. .
If the Customer disregards this recommendation and decides to keep the Product, the Seller declines all responsibility for any damage that may occur, and the Customer cannot then claim any damages or compensation whatsoever.
7. Secure Orders and Payments
7.1. Terms
Customers who wish to place an order on the Website guarantee that they are aged 18 or over, that they are fully authorized to use the bank card used, and that this bank card gives access to sufficient funds.
No order over 30 Kilograms is possible on the site PharmacieVosgienne.com
7.2. Terms
Orders are made from the Website according to the following process:
1 The Customer dials the address of the Website;
2 Product Choice: the Customer selects the Product(s) he wishes to order and their quantity through the Product description sheet;
3 Checking the contents of the selection: the Customer verifies the contents of his basket and the total price and if necessary, identifies and corrects errors;
4 Identification: If he is not already registered on the Website, the Customer must complete an identification form in which he must fill in the requested fields. During this registration, the Customer chooses a unique and personal login and password that he undertakes not to assign or communicate. The Registered Customer may request to unsubscribe at any time by sending their request to the following address: contact[@]pharmacievosgienne.com;
If he is already registered on the Website, the Customer must then enter his login and password to continue with the order;
Possibility to order without creating an account.
5 Payment: It is done exclusively online
by means of a secure payment system by credit card via Axepta (a BNP Paribas solution for Visa cards, CB And Mastercard), Stripe.com (Goople Pay, Apple Pay, Bancontact, Sofort, Giropay, Diner's Club, Union Pay, JCB and transfer SEPA) And Paypal ; ;
check (French check denominated in euros only)
6 Choice of Delivery Method;
7 Validation of Shipping Charges;
8 Fill in the delivery address if it is different from the billing address;
9 Validation of the General Conditions of Sale;
10 Validation of the orderBy clicking on the "SEND" button;
11 Payment: the Customer indicates the contact details necessary for the use of the means of payment.
7.3. Remarks :
Automatic recording systems are considered as proof of the nature, content and date of the order.
The information stated and entered by the Customer on the Website, when placing an order, commits the latter in the event of an error in the wording of the recipient's contact details, PharmacieVosgienne.com cannot then be held responsible for the impossibility in which it may find itself to deliver the order.
The final completion of the order causes the Seller to send an acknowledgment of receipt thereof by e-mail to the e-mail address provided by the buyer. Said acknowledgment of receipt specifies the amount of the invoiced order and the terms of delivery. It implies acceptance of the order.
The Seller reserves the right to cancel any order from a buyer with whom there is a dispute relating to the payment of a previous order, suspicion of credit card fraud or for any other legal reason.
An order placed, therefore paid, can no longer be modified. We draw your attention to the importance of carefully checking the contents of your basket before proceeding to the payment stage, and to ensure that you have chosen the right products and the desired quantities. The opportunity of an order is under the sole responsibility of the buyer, who alone can assess his need and the compatibility of the products ordered with those used.
Pierre Fabre Dermo Cosmetics (A-derma, , Ducray, , Galénic, , Klorane And Elancyl) limits the sale of its Products to 6 identical references sold to the same end user during a period of 15 consecutive days. We are required to inform Pierre Fabre Dermo Cosmétique for any delivery request exceeding this number.
7.4. Payment :
The buyer guarantees that he has the necessary authorizations to use the method of payment he has chosen, when registering the order. At no time can the sums paid be considered as a deposit or down payment.
Payment is secure via Axepta (a BNP Paribas solution for Visa cards, CB And Mastercard), Stripe.com (Goople Pay, Apple Pay, Bancontact, Sofort, Giropay, Diner's Club, Union Pay, JCB and transfer SEPA) And Paypal. With https and padlock logo. Payment can also be made by check (French checks denominated in euros only).
The buyer's bank account is debited at the end of a period of 1 to 4 days following the date of the order and the payment is final only after confirmation of the agreement of the bank payment centers. The Customer will be notified at the email address he has provided.
In accordance with the provisions of Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable. By communicating the information relating to his bank card, the Customer authorizes the Seller to debit his account for the amount corresponding to the price paid.
The obligation to pay the price is not executed until the authorization of the bank payment center to proceed with the payment of the price corresponding to it, in principal, costs and taxes included. In the event of refusal by the aforementioned center, the order will be automatically canceled and the customer notified by e-mail.
The payment is secured by an encryption process SSL : the information entered by the buyer is encrypted via SSL (Secure Socket Layer); The Seller never has access to confidential information relating to the means of payment.
Check payable to "Pharmacie MAILLERET » cashed upon receipt and the order is shipped upon receipt of the check. The check must be sent within 2 working days of the order. The receipt of the check validates the order; pending its receipt, the products of the order are not reserved for you.
All personal information is perfectly protected and encrypted before transmission to the banking processing center. The exchanges are encrypted and secured thanks to the protocol SSL 3 (Secure Socket Layer) on the internet, a protocol that has become a worldwide standard.
PharmacieVosgienne.com never has access to personal and confidential information relating to the Customer's means of payment; this is why the Customer's bank details are requested with each new order. Only the bank has confidential information (card number, expiry date) which is inaccessible to a third party.
Retention of title
There Selarl Tiaré retains ownership of the goods sold until full payment of the invoice, received in Golbey, principally and incidentally.
This provision does not preclude the transfer to the buyer, upon completion of the sale, of the risks of loss and deterioration of the goods sold. Failure to pay all or part of the amount due to the Selarl Tiaré may result in the claim of such property.
7.5. unavailability
The offers of products and prices are valid as long as they are visible on the site, and PharmacieVosgienne.com undertakes to honor orders received only within the limit of available stocks (Note: the regular and automatic updating of the display, and our best will, do not exclude errors, stock discrepancies. We will recommend, in any case, to consult our confirmation emails and / or contact us.).
When a product is unavailable, an approximate supply date is indicated. Please contact us for more precise lead times.
In the absence of availability of the Products ordered, the Customer will be offered by the Seller:
If the unavailable Product was the only Product ordered, PharmacieVosgienne.com inform the Customer of the possibility or not of offering him a Product of equivalent quality and price and the period within which this Product will be available;
The Customer then has a period of seven (7) days from this information to request the cancellation of the order by sending an electronic message to contact[@]pharmacievosgienne.com. After this time, the order will be automatically canceled and PharmacieVosgienne.com will reimburse the Customer by the means of his choice within a maximum period of fourteen (14) days;
If the unavailable Product was not the only Product ordered, PharmacieVosgienne.com will inform the Customer of the possibility or not of offering him a Product of equivalent quality and price and the period within which this Product will be available, of the possibility he has of canceling the order.
The Customer then has a period of seven (7) days from this information to request the cancellation of the order or its partial delivery, or to be delivered a Product of equivalent quality and price within the limits of the available stocks, by sending an e-mail to contact[@]pharmacievosgienne.com.
If the Customer has not informed PharmacieVosgienne.com of its choice within seven (7) days from the date on which it was informed that the Product was unavailable, the Seller will proceed to the partial delivery of the rest of the order.
In the event of cancellation of all or part of the order, the Seller will reimburse the Customer by the means of his choice within a maximum period of fourteen (14) days.
8. Price
The prices charged by PharmacieVosgienne.com are those in force on the day the order is placed by the Customer. The prices indicated on the "product sheets" are expressed in euros All taxes included, excluding delivery costs.
The price indicated in the order confirmation is the final price. It includes the price of the Products, the costs of handling, packaging and storage of the Products, the transport costs.
PharmacieVosgienne.com reserves the right to modify its prices at any time.
Promotional offers are only valid within the limit of the validity period of the offer concerned and available stocks.
Delivery costs depend on the amount of the order, the weight, as well as the country of destination of the delivery.
In the event of an order to a country other than metropolitan France and the European Union, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not come under the jurisdiction of PharmacieVosgienne.com. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and/or bodies in your country. We advise you to inquire about these aspects with your local authorities.
9. Delivery
9.1. Place of delivery
The seller undertakes to execute any order relating to delivery in an authorized Country (Country appearing in the list of Countries when creating the customer account).
In the event of a request for delivery outside the covered area, the sale would be automatically canceled and the Customer would then be fully reimbursed for their purchase and the associated delivery costs no later than fourteen (14) days from the order.
The products are delivered to the delivery address indicated by the Customer during the ordering process. It is up to the Customer to specify any information necessary for the proper delivery of his order. In the event of an error in entering the delivery address by the buyer, the Seller cannot be held responsible for this error.
In the event of delivery of the parcel to a relay point, if the customer does not choose a relay point when validating his order or if the relay point is ineligible during delivery, another relay point (close to the first point choseni) will be chosen by the carrier or shipper.
In the event that the package is returned to the Seller by the carrier following an error in entering the delivery address by the Customer or other delivery impossibilities or non-collection of the package by the recipient customer, a credit note for the amount of the total price of the products of the order will then be created excluding shipping costs (shipping costs paid by the seller, even if an offer for the buyer had been made) and any other costs (customs costs or other indirect taxes that may be applicable or return imposed by the carrier. PharmacieVosgienne.com will then provide the documents attesting to these amounts initially incurred for the shipment, at the buyer's request).
If the shipping costs have been offered or partially offered, the amount of the credit note will be reduced by the actual sum of the costs invoiced to the Seller by the carrier, which will thus be borne by the Customer.
The Customer will be informed by email and will receive a nominative promotional code, relating to this credit note, and naming the reason for its creation. He can ask for a refund or can use it to reorder items of his choice.
Specificities related to the Pierre Fabre laboratory:
The sale of all of the Pierre Fabre Dermo Cosmetics ranges (A-derma, , Ducray, , Galénic, , Klorane And Elancyl) is limited to the European Economic Area. Any sale made outside this economic area will be immediately refunded.
European Economic Area: Germany, Austria, Belgium, Bulgaria, Cyprus (Greek part), Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Iceland, Liechtenstein, Norway.
Specificities of carriers:
Products containing alcohol: eaux de Cologne, , eaux de parfum, , eaux de toilette and perfume are only offered in delivery with La Poste.
Liquids: Relais Colis does not authorize the delivery of liquids, this carrier cannot be offered when your basket contains this type of product.
9.2. Shipping cost :
The carrier's packaging and delivery charges vary according to the amount and weight of the basket validated by the Customer. They are displayed as prices inclusive of tax when the basket is validated when the carrier is chosen.
If the Customer places an order with postage at a certain level but then wishes a refund for certain products placing his order at a lower level of postage, then the postage due will be deducted from its reimbursement.
In any case, the amount of the delivery costs is indicated to the Customer before the validation of the order.
9.3. Delivery times after payment
The order will normally be shipped within a maximum of 96 working hours (simply indicative time) by the carrier of your choice with an average delivery time indicated; subject to full payment.
This average time indicated is, except in cases of force majeure or exceptional circumstances (storm, fire, delivery service strike, out of stock, impossibility of being supplied, order related to attempted fraud, etc.) of:
For Metropolitan France:
48 to 72 working hours by La POSTE,
3 to 7 working days per Spring GDS,
5 to 20 working days for deliveries to relay points,
24 to 48 working hours for TNT, Fedex Or UPS.
For Overseas Departments and Territories as well as the rest of the world:
D+3 to D+30.
Delivery delays:
An order shipping confirmation email is sent to the Customer. The times indicated are usual average times and correspond to processing and delivery times.
Exceeding the deadline, within the meaning of Article L. 121-20-3 of the Consumer Code, cannot give rise to damages.
On the other hand, in the event of a delay in dispatch of more than ten (10) working days in relation to the deadlines referred to above, and in the absence of proof of dispatch of PharmacieVosgienne.com, the Customer may cancel and refuse his order by e-mail. If he receives the order after his request for cancellation, he must refuse it by mentioning "rejected for delay".
The refund, to the exclusion of any other compensation, will then take place no later than fourteen (14) days following receipt of the cancellation request.
If delivery cannot be ensured in the event of force majeure, the Customer may not claim any compensation or damages.
The following are considered as cases of force majeure releasing the Seller from its obligation to deliver: war, riots, fire, strikes, accidents and the impossibility of obtaining supplies.
Attention, the delivery time is indicated in working days and does not take into account the preparation time of your order. This preparation period is, in the event of closure for holidays, extended by the number of days of closure.
9.4. Reception
Your order slip is attached to the order, if you need an invoice with VAT, please ask us. The invoice is also available from your customer account.
When shipping, PharmacieVosgienne.com undertakes to inform the Customer by e-mail which specifies the parcel number containing his order, allowing the Customer to follow his postal delivery. Provided that the customer has chosen delivery with tracking.
If the delivery is made at home and in the absence of the Customer during the delivery, at the address indicated by the latter, a delivery notice is left in his mailbox. It allows, depending on the delivery method chosen by the Customer,
either to collect the package from a post office (La Poste) or a relay point (Spring GDS, , Relais Colis, etc...) within 7 to 15 days (depending on the carrier),
or to contact the carrier in charge of the delivery to agree on a new delivery date.
If the Customer does not show up, the package will be returned to PharmacieVosgienne.com in its capacity as Seller. Customer service will then contact the Customer for a possible reshipment at the Customer's expense. In the absence of a response from the latter within a reasonable time PharmacieVosgienne.com, in its capacity as Seller, will refund the price of the order less any transport costs and any taxes (including if the shipping costs were offered when ordering) and the return costs invoiced by the carrier to the seller .
9.5. Reservations
Delivery is deemed to have been made as soon as the Product is made available to the Customer.
Without prejudice to the period available to the Customer under his right of withdrawal defined in the article below, it is his responsibility to check the shipments on arrival and to make any reservations and complaints that appear justified, or even to refuse the parcel, if it is likely to have been opened or if it bears obvious signs of deterioration, or if the guarantee band sealing the parcel has been violated.
Said reservations and complaints must be made upon delivery or addressed to PharmacieVosgienne.com by registered letter with acknowledgment of receipt to the contact details appearing in the preamble of the GCS or by the contact form "Contact us" on the website www.PharmacieVosgienne.com and to the carrier by registered letter with acknowledgment of receipt within three (3) working days following delivery of the products. In this writing, the Customer or his representative must provide any justification as to the reality of the anomalies observed. Failure to file a complaint within the aforementioned period extinguishes any action against the carrier in accordance with the provisions of Article L. 133-3 of the Commercial Code and against the Seller.
The Customer must leave PharmacieVosgienne.com any facility to proceed with the observation of these non-conformities and to remedy them. He will refrain from intervening himself or having a third party intervene for this purpose. Otherwise, any complaint will be automatically rejected.
Once the complaint is founded, the returned Product may result in a refund or exchange, within fourteen (14) days after receipt of the returned products.
Products opened, damaged or soiled by the Customer are never refunded or exchanged.
In the event of abusive returns, the Seller reserves the right to refuse any subsequent order.
9.6. Lack of reception
If within 5 working days after the scheduled delivery date of the package, the Customer has not received delivery, the latter must contact the carrier. He also informs PharmacieVosgienne.com in its capacity as Seller. If the package has been misplaced by the carrier, PharmacieVosgienne.com will investigate with the carrier. During this period, no refund or return can be made.
A parcel with tracking delivered without signature, not received but declared to be delivered by the carrier, cannot be the subject of any investigation or refund by the carrier. The Seller no longer being the owner will not make any refund either.
A package delivered against signature, not received but declared to be delivered by the carrier, will be the subject of an investigation initiated by the Seller with the competent services. The Customer must then provide documents in order to contest this delivery. The reimbursement, in the event of validation by the carrier of this delivery incident, amounts to the amount of the order including postage, if they have been invoiced.
IMPORTANT SHIPPING INFORMATION
We remind you that all packages must be received: checked in the presence of the delivery person prior to any signature.
If the deliverer refuses to wait, you must mention it in full on the delivery slip.
If you find damage to the packaging and contents, refuse it and report the damage precisely.
Be careful, the delivery person may claim that all these precautions are useless, in this case do not be intimidated !
IMPORTANT: The mention "subject to unpacking" has no legal value and does not cover you in the event of damage noted later, after unpacking your package.
Thus any item whose damage has not been explicitly and precisely noted on the delivery slip, cannot be taken back by us (see our general conditions of sale 9.6).
The strict application of these recommendations will lead to a quick and effective settlement in the event of a problem on delivery, and will allow you to calmly apprehend the receipt of your products and therefore ensure complete satisfaction with your purchase.
10. Order tracking
The Customer has the possibility to follow his order at any time from the Website under my Account or to send an email to contact[@]pharmacievosgienne.com.
11. Warranty
The responsibility of PharmacieVosgienne.comIs systematically limited to the value of the Product in question, value on its date of sale and this without the possibility of recourse to the brand or the company producing the product.
In any case, the Customer benefits from the legal guarantee of eviction and against hidden defects of the delivered products (Art.1625 and following of the Civil Code).
The Seller is also subject to the conditions of legal guarantees provided for in Articles L. 211-4, L. 211-5 and L. 211-12 of the Consumer Code and Articles 1641 and 168 of the Civil Code:
"The Seller is required to deliver a good in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.»
"To be in conformity with the contract, the good must:
1°/ Be fit for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2°/ Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted. »
"The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. »
"The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid less if he had known them. »
“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
In the case provided by article 1642-1, the action must be brought, on pain of foreclosure, within one year following the date on which the seller can be discharged from the apparent defects or lack of conformity. »
The Customer can contact customer service 7 days a week by email at contact[@]pharmacievosgienne.com (response within 2 working days).
In any case, the Seller cannot be held responsible for non-compliance with the regulations and laws in force in the country of receipt.
The return of the product will be the responsibility of the customer. If it turns out to be defective, we will reimburse the product and the return transport costs on the basis of the price of the cheapest carrier offered by PHARMACIEVOSGIENNE.COM
12. Right of withdrawal
The Customer has a period of fourteen (14) clear days from receipt of the Products to form an opinion and exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception of costs. return (Article L.121-20 of the Consumer Code). During this period, the Customer has the option of returning the Products to PharmacieVosgienne.com.
In the event of implementation of his right of withdrawal, the Customer must return the products within fourteen (14) days after having used his right of withdrawal. The products must be returned in perfect condition, unused, complete in their original packaging, accompanied by a copy of the invoice and a copy of the withdrawal form.
The packaging of the package must be adequate to ensure maximum protection; any damaged package will be refused.
The return address is:
WWW.PHARMACIEVOSGIENNE.COM
Pharmacie MAILLERET
63 rue d'Epinal
88190 GOLBEY
FRANCE
Return costs will be borne by the Customer.
In case of exercise of the right of withdrawal PharmacieVosgienne.com will reimburse the Customer, free of charge, as soon as possible and at the latest within fourteen (14) days of receipt by PharmacieVosgienne.com products returned following the request to exercise the right of withdrawal.
The return of all the products ordered will give rise to a refund equal to the totality of the sums paid by the Customer for the purchase of the products, i.e. the purchase price of the product(s) purchased ( s) without any delivery costs and various taxes.
In the event of abusive returns, the Seller reserves the right to refuse any subsequent order.
However, certain products, mentioned in article L. 121-21-8 of the consumer code, do not give rise to a right of withdrawal. These include Products which, due to their nature, cannot be returned or are liable to deteriorate or expire rapidly. This includes goods which have been unsealed, used by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
The refund will be made using the same means of payment as that used by the consumer for the initial transaction, unless the consumer expressly agrees that PharmacieVosgienne.com uses another means of payment and insofar as the reimbursement does not incur any costs for the consumer.
A withdrawal form is available at this address: https://www.pharmacievosgienne.com/content/13-withdrawal-form
13. Disputes - Complaints
The General Conditions of Sale are subject to French law.
When a problem arises, the Customer must first contact the Customer Service of PharmacieVosgienne.com to the following address : contact[@]pharmacievosgienne.com to try to reach an amicable solution.
In the event of a dispute, the courts within the jurisdiction of the Seller's registered office shall have exclusive jurisdiction.
Products that do not comply with the order or have defects open the possibility of a complaint to the Customer. This must be done within 14 clear days of delivery. Any complaint made beyond this period will not be processed and the seller's liability will be released.
Any claims on delivery must be made within 90 days of shipment. All claims will lapse after 90 days.
14. Data processing and freedoms
Pursuant to Law 78-17 of January 6, 1978 relating to data processing, files and freedoms The Website is declared to the CNIL (Commission Nationale Informatique et Libertés).
The answers to the entire form are essential for the processing and delivery of orders.
This information is confidential and will not be used by PharmacieVosgienne.com only for the processing of orders and to strengthen and personalize communication, in particular by information letters / emails as well as in the context of the personalization of the site according to the preferences observed by Customers. Customers have the possibility to object free of charge, except for those related to the transmission of the refusal, and in a simple manner, to the use of their contact details and this, each time a message is sent to them. To do so, all they have to do is write to the following address:
WWW.PHARMACIEVOSGIENNE.COM
Pharmacie MAILLERET
63 rue d'Epinal
88190 GOLBEY
FRANCE
In any case, Customers can always send a request to the address indicated above so that the communications in question cease, without them having to pay any costs other than those related to the transmission of their request.
Each Customer who has submitted personal information concerning him on the Website has the right of opposition (article 38 of the lawi), access (articles 39, 41 and 42 of the lawi) and rectification (article 40 of the loi) of this data. Thus, he may demand that information concerning him be rectified, completed, clarified, updated or deleted which is inaccurate, incomplete, ambiguous, outdated, or whose collection or use, communication or storage is prohibited. Each Customer may exercise these rights by writing to PharmacieVosgienne.com. . This article cannot prevent the sale or transfer of activities to a third party.
"Cookies" are alphanumeric identifiers that we transfer to your hard drive through your Internet browser. They allow our system to establish navigation statistics on our site and to recognize you when you connect.
For any order, it will nevertheless be necessary to identify yourself with your password.
15. Intellectual Property
All elements of the Website (texts, comments, works, illustrations and images, whether visual or sound, etc.), are protected by copyright, trademark law, patent law, and this for the whole world. They are the exclusive property of PharmacieVosgienne.com. Consequently, any reproduction, exploitation or use for any reason whatsoever is prohibited.
16. Liability
The Products offered on the Website comply with the French legislation in force and the standards applicable in France. The responsibility of PharmacieVosgienne.com can not be held liable in the event of non-compliance by the Customer with the legislation of the country where the Product is used (for example in the event of a ban on a Product, etc.); It is up to the Customer to check with the local authorities the possibilities of importing or using the products he plans to order.
The information relating to the Products is communicated to the Seller by the suppliers of the said Products. The Seller undertakes to make every effort to ensure that the photographic representation of the products on the Website is as faithful as possible to the products ordered. However, the descriptions and photographs of the products remain only indicative and not contractual. No error or omission can engage the responsibility of the Seller. In the event that a supplier modifies a product, the graphic representation of the latter cannot engage the responsibility of the Seller or affect the validity of the sale.
In the case of professional purchases, PharmacieVosgienne.com shall not incur any liability for any consequential damages as a result of these presents, operating loss, loss of profit, loss of opportunity, damages or costs, which may arise from the purchase of the Products.
The total or partial impossibility of using the Products, in particular due to incompatibility of equipment, cannot give rise to any compensation or reimbursement or questioning of the responsibility of PharmacieVosgienne.com.
Hypertext links to the Website are authorized without request. Any hypertext links present on the Website and directing Customers to other websites do not engage the responsibility of PharmacieVosgienne.comAbout the content of these other sites.
PharmacieVosgienne.com reserves the right :
to bring to its services, available on the Website, all the modifications and improvements that it wishes and will not be liable for damages of any kind that may arise as a result;
to temporarily or permanently stop a service or all the services offered on the Website, without notice or compensation, and will not be liable for damages of any kind that may arise as a result.
PharmacieVosgienne.com cannot be held responsible:
malfunctions of the Website and in particular slowdowns in access speeds, breakdowns, etc.;
non-execution of an order following a case of force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications, stock shortage or unavailability temporary or permanent of a product ;
any damage resulting from fraudulent intrusion by a third party leading to a modification of the information made available on its site ;
for any damage resulting from the use of, access to, or inability to use information contained on its sales site or from a site to which it is referred by a hypertext link;
any direct or indirect damage resulting or consequential from the dissemination by a third party of a virus through the Website and likely to infect your computer system or the computer configuration of your computer.
17. Modifications to the General Conditions of Sale
PharmacieVosgienne.com reserves the right to modify the General Conditions of Sale at any time. The applicable conditions are those in force on the date of the order.
18. Nullity of a clause of the Contract
If one or more of the stipulations of the General Conditions of Sale are declared invalid (s) by a text of law, a regulation or the decision of a competent court, the other stipulations will retain their force and their scope.
19. Non-waiver
The fact for one of the Parties not to take advantage of a commitment by the other Party to any of the obligations referred to herein, cannot be interpreted for the future as a waiver of the obligation in cause.
20. Support
If you encounter any technical problems with your order, please contact us at click here. However, if your problem is not resolved within 24 working hours, you can contact us at 00 33 329341865, , Tuesday to Friday from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 6:00 p.m..
21. Force majeure
None of the Parties can incur liability when the alleged non-performance or late performance results from a case of force majeure, due to the other Party or a third party or external causes such as social conflicts. , intervention of civil or military authorities, natural disasters, fires, water damage, interruption of the electricity network or the telecommunications network.
22. Uses, authorizations and rights on the comments
On comment moderation
Comments may be subject to moderation. So, PharmacieVosgienne.com reserves the right, without having to provide justification, not to put online, to delete at any time, comments including personal information relating to the author of the comment or to any third party or which would not seem to him not manifestly in conformity with the spirit of the site or the required requirements, in particular including insulting or defamatory remarks against the author or any legal or natural person or which would be contrary to the law and in particular defamatory, violent, racists, pedophiles, calling for murder or suicide, inciting hatred or discrimination. Comments including information unrelated to the product concerned or its author are excluded. The content of the comments must not infringe the copyright or any rights of third parties. The fact of publishing or not publishing a comment does not entail the responsibility of PharmacieVosgienne.com. If a person has reason to believe that a person is infringing a right of which he is the holder or causing him harm, he must inform PharmacieVosgienne.com At 63 rue d'Epinal 88190 GOLBEY FRANCE, so that it can take the necessary measures.
On the authorization of exploitation of the comments
The Internet user authorizes, free of charge, the exclusive use of the comments of which he is the author by PharmacieVosgienne.com for use on the website PharmacieVosgienne.com, in relation to the marketing and promotion of the product to which it relates.
As part of the destination defined above, the operating rights granted include:
under the right of reproduction, representation, distribution, directly or through a third party, the right to reproduce, to have reproduced, to put into circulation, to establish any copy, duplicate, duplicate without limitation of copy, in whole or in part, free of charge or against payment, on any paper, computer, electronic, audio, optical medium and/or on any other current or future medium, by any current or future process in any public or private place under derivative rights, directly or through a third party, free of charge or against payment, the right to use, adapt, arrange, modify, translate and have used, adapt, arrange, modify, translate in whole or part.
This right also includes broadcasting on internal networks and broadcasting in networks intended for a public not grouped together within a legal entity, such as the Télétel and Internet networks.
On the personal data of your comments
The Internet user accepts that in the context of the dissemination of comments, certain personal information concerning him appears, namely: the nickname.
The comments and personal data of Internet users are collected and processed by computer for the purposes of managing and distributing the comments. In accordance with the Data Protection Act of January 6, 1978 amended by the law of August 4, 2004, Internet users have the right to access, rectify and oppose data concerning them by writing a message here: contact[@]pharmacievosgienne.com or by mail to:
Pharmacie MAILLERET
63 Rue d'Epinal
88190 GOLBEY
FRANCE
23. Applicable law
All product offerings offered are limited to:
in mainland France, Monaco and Corsica;
in the DOM-TOMs: Guadeloupe, Martinique, Saint-Martin, Saint-Barthélemy Guyana, Saint-Pierre and Miquelon, Réunion, Mayotte, New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Lands;
in the countries of the Euro zone (Germany, Belgium, Netherlands, Luxembourg, Italy, Spain, Austria, Denmark, Ireland, Portugal, Iceland, Madeira, Canary Islands, Finland, Sweden, Greece, Hungary, Poland, Czech Republic, Croatia , Slovakia, Romania), Switzerland, Great Britain, Norway;
United States of America, Canada, Australia, South Korea, Japan, Israel, Indonesia, Morocco, Tunisia, Algeria, Russia.
These General Conditions of Sale in French will be executed and interpreted in accordance with French law. In the event of a dispute, the Customer must first contact PharmacieVosgienne.com in its capacity as Seller to try to find an amicable solution. In the absence of an amicable solution, the French courts will have sole jurisdiction.
In case of contradiction with versions in another language, only the French version is authentic.
24. Legal notices
24.1. The website PharmacieVosgienne.com
The website PharmacieVosgienne.com is a retail site for parapharmacy and cosmetic products, in compliance with the French legislation in force.
It is the property of the company SELARL TIARE
with a capital of 100,000 euros
head office located: 63 rue d'Epinal 88190 FRANCE
Registered at RCS of EPINAL under the number: 497 654 103
VAT: FR13 497 654 103
CNIL 1241056
Mail address : contact[@]pharmacievosgienne.com
Opening hours: Tuesday to Friday between 9 a.m. to 12 p.m. and 2 p.m. to 6 p.m.
Consumer mediator: DEVIGNY MEDIATION - 11 rue de l'étang - 49220 THORIGNE D'ANJOU - FRANCE
24.2. Law for confidence in the digital economy of June 21, 2004:
Site editor: Pharmacie MAILLERET
Director of publication: Doctor MAILLERET Olivier
Site host: o2switch.fr